FAQ
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What type of events do you provide rentals for?
All events! Weddings, corporate events, non-profit events, graduations, backyard parties, expos, tradeshows, etc.
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Is there a minimum required on rental orders?
No, there is no event too small or too large for us to accommodate.
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How long is the rental period?
Our rental periods are flexible and are dependent on the rental items, availability and location but generally are by Event not day or hour not to exceed 4 days.
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How many guests do your tables accommodate?
Please refer to the table and linen chart.
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When should I make a reservation?
We recommend reserving your rentals as soon as possible so that we can guarantee them to you on your event date. Until the reservation is confirmed and a deposit is made, the rentals are still available to other customers. Please note that deposits are 100% refundable for non-tented events up to 10 days prior to delivery or pickup or your rentals and 30 days for tented items.
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Can I make adjustments to my order once it is reserved?
Minor adjustments can be made to your reservation, inventory permitting, up until 10 days prior to your scheduled delivery or customer pick-up date. We will do everything we can to accommodate changes within this times frame but additional fees may apply.
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How do I make a reservation or request a service?
Simply call (719) 371-1713 or fill out this rental inquiry. Once we’ve followed up with you and determined the event needs, a 50% deposit and a signed rental agreement are required to reserve the rentals. The remaining balance is due 10 days prior to the scheduled delivery or customer pick-up date as we finalize the order details with you.
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What methods of payment do you accept?
We prefer that you reserve orders with a check if at all possible. We will accept cash, check, or credit (Visa, Master Card, Discover and American Express) for your remaining balance and also hold for any loss of excessive damages not covered by our damage waiver.
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What is the damage waiver fee?
This is 8% of your rental cost and is non-refundable. It covers wear and tear, accidental damage from normal use of the rentals but will not cover excessive damage, loss or negligence.
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What is your cancellation policy?
General rentals can be cancelled 10 days prior to scheduled delivery or customer pick-up date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.
Tents can be cancelled 30 days prior to scheduled delivery date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.
NOTE: Specialty items that we purchase or build for your event cannot be cancelled or altered once the reservation has been made or within the predetermined finalization date.
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Will I be charged for unused rental equipment?
Yes, any rental equipment that leaves our warehouse for an event will be charged for in full.
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What is your delivery area?
Anywhere in the greater Fremont County Area.
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What are your delivery/pick-up hours?
Our standard delivery hours are 8am-5pm, 7 days a week. For the standard delivery/pick-up charge, a 4 hour minimum window is preferred within these hours. Specific and after hours times are available upon request for an additional charge if arranged in advance. Additional charges may apply for holidays.
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What does your delivery charge include?
The standard delivery charge includes pick-up and labor for up to 50ft transportation of rentals from the truck to the drop off location. Additional charges will apply for elevators, stairs, change in elevation or any location farther than 50ft away from the unloading area.
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Does someone need to be on-site for delivery and pick-up?
We strongly encourage that someone be on-site to receive and sign for the rental equipment. If this is not possible, all rentals and quantities will be considered accepted by the client upon delivery. Should you require additional rentals or deliveries, these will be charged for accordingly and in full.
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Who is responsible for the rentals during the rental period?
The customer is responsible for protecting the rentals from weather and storing them in a secure location when not in use.
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Do you offer set-up and breakdown of the rentals?
Some rentals require set-up by our team and will be included in the rental cost (tents, lighting, etc.). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.
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What is expected upon pick-up of the rentals after an event?
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
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Can I pick-up the rentals from you directly and return them after my event?
Yes, most of our rentals are available for will call. There are some specialty items that require professional on-site installation which would need to be delivered. Typically, you are welcome to pick-up the morning of your event and return the morning after for a one day rental fee.
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Terms and Conditions
Please click here: Terms and Conditions